Complaints Procedure

How to Make a Complaint

We take all complaints seriously and aim to resolve them quickly and fairly.

Step 1 — Contact Us

Please contact us with details of your complaint:

• Email: info@bookaddiction.co.uk
• Phone: Call us during business hours
• Post: Book Addiction, 10 Nightingale Close, Chartham Hatch, Canterbury CT4 7NB

Step 2 — Acknowledgement

We will acknowledge your complaint within 2 working days and aim to provide a full response within 10 working days.

Step 3 — Resolution

If you are not satisfied with our response, you may escalate your complaint to an Alternative Dispute Resolution (ADR) provider. As an online seller, we are required to inform you of the EU/UK Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr