Returns & Refunds

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from receipt of your item(s) to cancel your order for any reason.

How to Return an Item

Scan the QR code on your dispatch note, or visit the link in your dispatch confirmation email. Complete the short form telling us what happened and upload any photos if relevant. We will respond within 1 working day.

Return Postage

Change of mind: You are responsible for the cost of return postage. We recommend using a tracked service as we cannot accept responsibility for items lost in return transit.

Item not as described or damaged: We will either arrange a return at our expense or issue a refund without requiring the item back, depending on the circumstances and item value.

Condition of Returned Items

Items must be returned in the same condition as received. We reserve the right to deduct from your refund if an item shows signs of handling beyond what is necessary to establish its nature and characteristics.

Refund Timescales

Refunds are processed within 14 days of receiving the returned item (or of receiving evidence that the item has been sent back). Refunds are made to the original payment method.

Damaged in Transit

If your item arrives damaged, please:

• Refuse the delivery if damage is visible on arrival
• If left unattended, photograph the outer packaging before opening
• Scan the QR code on your dispatch note to report the issue with photos

International Orders

For international orders where an item is not as described or arrives damaged, we will assess each case individually. Where the cost of return postage would exceed the value of the item, we will issue a refund without requiring a return.

Marketplace Orders

If you purchased through AbeBooks or Biblio, please use the marketplace’s own returns process in the first instance.